Yes, you are responsible for the cost of calling 411 directory assistance. You will be charged $2.39 per minute for calls to 411. To avoid those fees, there is a free version of 411, which you can reach at 1-800-373-3411.

No. Community Phone's landline system does not comply with federal and state requirements for location monitoring. If your situation requires a landline, the phone must be plugged into the wall, and it may not have caller ID or other features that can interfere with how the monitor connects. Please speak with your parole officer or other legal advisor about your location monitoring requirements before purchasing our service.

If you are bringing a number over to us, do not cancel your current service until you've been fully onboarded with Community Phone. When we move your number to Community Phone, it will automatically cancel your service with your old provider.

Yes. Our service connects you with the rest of the world. To find out how much it costs to call the country you wish to place a call to, visit https://www.communityphone.org/international-rates to see our international rates.

Our landline base is not compatible with any fax machine. All fax machines require an analog connection and only work with copper cable landlines. However, many of our customers enjoy using quality online fax services like eFax, WiseFax, and others.

Our landline base is not compatible with medical alert systems that require a landline to function. If you are looking for a landline phone to power a medical alert system like LifeAlert, MobileHelp, LifeFone, or a similar provider, we recommend you first verify what the technical requirements for such a system are. In most cases they will require a traditional copper cable landline.

If you are already a Community Phone member and you are looking to get a medical alert system, look for one that connects to cellular towers. These systems work almost the same way as landline-based solutions, except for the fact that they rely on a wireless connection.

Our landline base is not compatible with landline-based home security systems, but it is important to note that modern alarm systems do not require a landline to function. If your home already relies on a phone-powered alarm system you will need to contact your home security provider to ask about your landline requirements or upgrade your alarm system before becoming a Community Phone member.

Our landline base is not currently compatible with any caption phones from Captel, CaptionCall, ClearCaptions, or any other brand. These phones usually require a copper cable landline or VoIP service. Before becoming a Community Phone member, please check with your caption phone provider to learn what its requirements are.

If you plan to use your Community Phone base in a location other than your shipping or billing address, please let our sales representatives know so they can help you make sure we have coverage in that area. Unlike a traditional landline, your Community Phone base is not tied to a particular location and you can move it from one location to another provided you have electrical power and cellular coverage.

Yes. You can purchase a phone “base” with extension phones. The phone base will be plugged into our landline base, and the extension phones can be placed anywhere in your home.

Except for fax machines and caption phones, any corded or cordless phone compatible with a traditional copper wire landline is compatible with Community Phone's landline base. You may use your existing handset, or you may purchase one from us when you order your landline base.

Yes. When you check out, you’ll have the option to choose a number based on an area code. If you can’t find a number you like, call our sales representatives at 866-969-4886 and they will help you find one that fits your needs.

Shipping is free anywhere in the United States and takes between 3 to 6 business days.

We also offer expedited shipping for an additional fee. If you select this shipping option, your base will arrive ready to use in 1 to 3 business days depending on how close you live to one of our fulfillment centers.

Taxes are automatically calculated based on your billing address. To see what your final bill will be including taxes, go to our checkout, select the plan you'd like to purchase and enter your billing address. Our system will automatically display the taxes and fees mandated by your state as well as your total monthly or yearly bill.

Our landline service doesn't require any installation and there are never any technicians involved. Your new landline base is easy to set up yourself.

All you need to do when you take it out of the box is raise the antennas to an upright position, insert the backup battery, plug your base into a power outlet, and plug your phone into the back of the base. That's it! You're ready to make your first call. If you need any help, our customer service representatives will be happy to offer assistance. We're always only a phone call away.

No. Community Phone is not a VoIP provider and it does not sell internet-based voice service. Our landline base uses cellular signals to connect to towers near your home or business to provide reliable local and nationwide calling service. Our system does not require an internet connection, and is a great choice for customers who are not connected to the internet.

No. The landline base plugs into a power outlet, and your phone plugs into a jack on the base. No existing phone jacks are required.

No. Community Phone is not a copper wire landline service. In fact, we pride ourselves on providing reliable home phone service based on cellular signal that is available in 99% of the USA, even in those parts of the country where traditional landline providers are cutting copper cables. Most of the large, nationwide copper cable landline providers are discontinuing service in 2021 across the entire USA in those communities that they consider to be "unprofitable." Community Phone is a great solution if you live in one of the affected areas.